SHIPPING POLICY
Confirmed orders will be shipped within 1-2 working days. Once shipped, they’ll be delivered to you within 2-7 working days. Delivery times are influenced by product availability, geographic location of customers, customers shipping destination and the courier partner’s time-to-deliver in customers location.

What is the range of locations to which [COMPANY NAME] ships their products?

[COMPANY NAME] ships throughout India!

Are there any shipping charges applicable on my order?

Shipping charges are-

INR 99/- on orders below INR 399/-
INR 59/- applicable on all order value from 400/- to 599/-
No shipping charges on orders above 599/-
My order has been shipped. Now how can I track it?

We send an email with the tracking details once the order is shipped. You can also check on the website by log in to your [COMPANY NAME] account and track your order in ‘My Orders’ section. [LINK].
What to do if my order shows delivered, but I haven’t received it?

You need to report Non-Delivery of the order, within 48 hours of receiving the delivery notification by emailing us at [WEB ADDRESS] or contacting us via the chat support.

How can I find out more information about my order?

You can email us at [WEB ADDRESS]. Visit our website and chat with one of our Customer Service executives
Call us at [CONTACT NO] ([DAYS – TIME])

REFUND POLICY
Authenticity Guarantee

At [WEB ADDRESS], we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products.

All our Skin care products are dermatologically tested still we recommend you to do a patch test before using any product.

If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at [EMAIL ID] and we shall be happy to address your concerns.

Returns policy

[COMPANY NAME] offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. You can file the return/exchange only in case of damaged/missing/wrong product. You have to raise a return/replacement within 48 hours from the date of delivery.

Step 1: Contact our Customer Support team via email ([EMAIL ID]) within 48 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and brown shipping box or unboxing videos with the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process once the products are received in their original packaging with their seal, labels and barcodes intact.
Special instructions for reverse pickup: The reverse product will be assigned within 24-48 hours and the product will be picked in another 2-4 working days.

After the product is picked along with the packaging box, we will initiate a refund after carefully examining it once received.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount as per invoice .

The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.

A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Returns will not be accepted under the following conditions:

Product is damaged due to misuse/overuse
Used or open sealed products
In case you change your mind (not liking or not required)
Returned without original packaging including, shipping box, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If request is initiated after 48 hours of order delivery
Free product provided by brand
Products included in the Kit/Set/Combos are not individually eligible for returns or replacement. It will be replaced as a whole only in case of damage or defect.

All Products under Sale or Clearance Section are not eligible for returns or replacement unless an item is received in a damaged/defective condition or you have been sent a wrong product.

Refunds Policy

Refunds are processed in a maximum of 15 days from the date on which [WEB ADDRESS] receives returned goods. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 7-10 working days.

In case of cash on delivery orders ,we will initiate a bank transfer against the refund amount against the billing details shared by you or via UPI transfer. This process will be completed within 7-10 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Cancellation policy

An order can be cancelled only if has not been shipped yet. In case you change your mind, you can cancel the product within 2 hrs of order placement. You can send us an email on [EMAIL ID] with reasons of cancellation or call us at [CONTACT NO] [(DAYS – TIME)], and we will help you in cancelling the order.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 24 hrs to cancel the order. You will be notified of the same by email.

In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

Note: Any single product in the kit/set cannot be replaced or returned.



PRIVACY POLICY

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of [COMPANY NAME] Website and App. The user further consents that the terms and contents of such Privacy Policy are acceptable to him. The Privacy Policy details can be viewed at our Privacy Policy Document.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

[COMPANY NAME]

Customer Delight Team |

[EMAIL ID]

Phone: [CONTACT NO]

Time: [DAYS – TIME]

Address : [ADDRESS]

Copyright and Intellectual Property

All information displayed, transmitted or carried on [WEB ADDRESS] is protected by copyright and other intellectual property laws. This site and app is designed, updated and maintained independently by [COMPANY NAME]. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at [WEB ADDRESS].

If you have any questions regarding these Terms and Conditions, please email us at [EMAIL ID]